Delivery
Once payment is received, the order will be produced and shipped as quickly as possible – as these are custom-made items, we cannot provide fixed delivery times. Shipping takes place immediately after the agreed production time. You are also welcome to pick up your products and save on delivery costs.
Shipping Costs
(flat rate per order)
Within Germany
For envelopes up to 50 g, we charge €0.90 shipping costs within Germany.
For envelopes up to 0.5 kg, we charge €1.45 shipping costs within Germany.
For small parcels up to 1 kg, we charge €4.00 shipping costs within Germany.
For small parcels up to 2 kg, we charge €4.50 shipping costs within Germany.
For packages up to 5 kg, we charge €6.99 shipping costs within Germany.
For packages up to 10 kg, we charge €8.99 shipping costs within Germany.
For packages up to 31.5 kg, we charge €14.99 shipping costs within Germany.
The bulky goods surcharge is €22.50 within Germany.
Outside Germany for EU countries
e.g., Austria, Netherlands, Poland, Sweden, Denmark, etc.:
For envelopes up to 20 g, we charge €0.90 shipping costs within the EU.
For envelopes up to 50 g, we charge €1.50 shipping costs within the EU.
For envelopes up to 0.5 kg, we charge €3.70 shipping costs within the EU.
For small parcels up to 1 kg, we charge €7.00 shipping costs within the EU.
For small parcels up to 2 kg, we charge €13.99 shipping costs within the EU.
For packages up to 5 kg, we charge €16.99 shipping costs within the EU.
For packages up to 10 kg, we charge €21.99 shipping costs within the EU.
For packages up to 20 kg, we charge €32.99 shipping costs within the EU.
For packages up to 31.5 kg, we charge €44.99 shipping costs within the EU.
The bulky goods surcharge is €29.75 within the EU.
Unfortunately, we do not deliver to countries outside the EU.
Delivery Times
As these are custom-made items, we cannot provide fixed delivery times. Shipping takes place immediately after the agreed production time. DHL usually delivers within 1-3 business days.
Shipping Damage
If goods are delivered with obvious shipping damage, please report these defects immediately to the delivery person and contact us as soon as possible. This helps us to assert our own claims against the carrier or the transport insurance. Thank you.
Product Warranty
A basic warranty for defects is not enough for us. We guarantee to take back any item you don’t like within 14 days. Satisfied customers are simply more important to us than paragraphs. Before placing your order, please remember that natural products always have certain “flaws”. But it is precisely these supposed flaws that give the products their charm – at least that’s how we see it. Personalized items, for example with your name on them, are excluded from return.